At Baldwin’s Brook Glamping (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information from you when you:

• Make a reservation
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter
• Participate in surveys or promotional activities

The types of personal information we collect may include:

• Name
• Email address
• Phone number
• Payment information
• Postal address
• Information related to your stay (e.g., special requests, preferences)

1.2 Non-Personal Information

We may also collect non-personal information automatically when you visit our website, such as:

• IP address
• Browser type
• Operating system
• Pages viewed on our website
• Date and time of visits
• Referring website addresses

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and manage your reservations
• To communicate with you regarding your stay
• To send you promotional materials and newsletters (you may opt-out at any time)
• To improve our website, services, and customer experience
• To respond to your inquiries and provide customer support
• To conduct surveys and promotional activities
• To comply with legal obligations and protect our legal rights

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information with:

• Service providers who assist us in operating our business and providing services to you (e.g., payment processors, email service providers)
• Legal authorities if required by law or to protect our legal rights
• Business partners with whom we offer joint promotions or services (you will be informed and given the option to participate)

4. Data Security

We implement a variety of security measures to protect your personal information, including:

• Secure servers and networks
• Encryption of sensitive information (e.g., payment data)
• Regular security audits and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your personal information
• Object to or restrict the processing of your personal information
• Withdraw consent to the processing of your personal information
• Opt-out of receiving promotional communications

To exercise these rights, please contact us at info@baldwinsbrookglamping.co.uk

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that help us understand how you use our website and improve our services. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Baldwin’s Brook Glamping
Email: info@baldwinsbrookglamping.co.uk
Phone: 07477 709290
Address: Lea Court Farm, The Baldwins, Framilode, Gloucester, GL2 7LL

Thank you for choosing Baldwin’s Brook Glamping. We value your privacy and are committed to protecting your personal information.